Business News
In-N-Out’s Owner Says the Chain Will Never Offer Online Ordering. Here’s Why.
The burger chain's owner says preserving her grandparents' legacy means saying no to what competitors embrace.
Jonathan Small is a bestselling author, journalist, producer, and podcast host. For 25 years, he has worked as a sought-after storyteller for top media companies such as The New York Times, Hearst, Entrepreneur, and Condé Nast. He has held executive roles at Glamour, Fitness, and Entrepreneur and regularly contributes to The New York Times, TV Guide, Cosmo, Details, Maxim, and Good Housekeeping. His Small Talk substack focuses on generational differences.